Air India: Your guide to flying the flagship Indian airline

Thinking about hopping on an Air India flight? Whether you’re heading home, traveling for work, or just craving a new adventure, Air India offers a range of options that fit most budgets. You’ll find domestic routes that connect every major city and international flights that reach Europe, North America, the Middle East, and beyond. The good news is that the airline often runs promos, especially during festive seasons, so keeping an eye on their website can score you a decent discount.

Quick overview of Air India’s history and network

Air India started flying in 1946, making it one of the oldest carriers in Asia. Over the decades it built a solid reputation for hospitality and reliable service, earning a place as the official carrier of the Indian government. Today, the airline operates more than 60 aircraft, covering over 100 destinations worldwide. Its hub at Indira Gandhi International Airport in Delhi and a strong presence in Mumbai make it easy to catch connecting flights without too much hassle.

How to book, check‑in, and make the most of your seat

Booking a ticket is straightforward: use the Air India website, mobile app, or call their reservation center. Look for the “Flexible Fare” option if you think your plans might change, and consider the “Premium Economy” class for a bit more legroom without breaking the bank. For check‑in, you can do it online up to 24 hours before departure, which saves you time at the airport. Once you’re onboard, take advantage of the complimentary meals on long‑haul flights and the in‑flight entertainment system that offers movies, music, and games.

If you travel frequently, signing up for the Air India Flying Returns program is a smart move. Points accumulate with every flight and can be redeemed for upgrades, extra baggage allowance, or even free tickets. The program also gives you priority boarding and access to exclusive lounge areas at major airports, which can turn a cramped wait into a comfortable pause.

One tip many travelers overlook is the baggage policy. Domestic flights usually allow one checked bag up to 20 kg, while most international routes permit two bags up to 23 kg each. Packing a lightweight suitcase and using a carry‑on that fits the airline’s size limits helps avoid unnecessary fees. Also, keep your travel documents—passport, visa, and e‑ticket—handy in a folder so you can pull them out quickly during security checks.

Finally, remember that Air India’s customer service has improved in recent years. If you face any issues, you can reach out through the chat feature on the website or call the helpline. Most complaints are resolved within a few days, especially if you have your booking reference ready. With a bit of planning, flying Air India can be a smooth and enjoyable part of your travel experience.